Responsible Gambling

At PlayGrand we take responsible gambling seriously. We aim to make sure play stays safe and controlled by offering clear tools, practical limits and easy access to help. Our goal is to support players who want to manage their activity and to provide straightforward options if gambling stops being enjoyable.

Player protection principles

We put player safety first by promoting informed choices, transparent controls and timely support. We encourage players to set limits, take regular breaks and contact support if they have concerns. Staff are trained to respond to requests for assistance and to follow up when behaviour suggests a player may need extra help.

Activity-control tools

Deposit limits

Players can set daily, weekly or monthly deposit limits on their account. Limits can be increased or decreased, but increases typically come with a cooling-off period to prevent impulsive changes.

Loss limits

Loss limits help control how much can be lost over a set period. You can set a cap for daily or weekly losses to keep play within a comfortable budget.

Time limits and session controls

Use session timers and account time-outs to limit how long you play in a single session. Short breaks help reduce fatigue and keep gambling a leisure activity.

Self-exclusion and account breaks

If you need a longer break, self-exclusion lets you block access to your account for a set period or indefinitely. Self-exclusion requests are taken seriously and we make it straightforward to apply and to lift only after a clear cooling-off period.

Recognizing signs of problematic gambling

Watch for changes such as spending more than planned, chasing losses, neglecting work or family, borrowing money to gamble, or feeling anxious or preoccupied about play. Noticing these signs early helps you take action before problems escalate.

Tips for staying in control

Set a budget before you play and stick to it. Use deposit or loss limits, take regular breaks, and avoid gambling when stressed or under the influence of alcohol. Keep a record of time and money spent, and involve a trusted friend or family member if you feel your control slipping. If you use multiple sites, apply consistent limits across accounts.

Professional help and support organisations

If you need more support, contact local resources such as ConnexOntario, Gambling Therapy, Gamblers Anonymous or your provincial problem gambling helpline. You can also discuss options with local health services or a licensed counsellor. If you want help managing your Play Grand account, contact support for assistance with limits, self-exclusion or referral to professional services.